Anyone presenting symptoms compatible with COVID-19 should contact their health care provider immediately.


Aetna will be hosting a Wellness series during July for all Informatica employees, even those that are not Aetna members. Please find more information in the Aetna Wellness Series Flyer.


Effective immediately, Aetna members will have access to the following resources:


Aetna will waive co-pays for all diagnostic testing related to COVID-19 for both Informatica Plans. This policy will cover the test kit for patients who meet CDC guidelines for testing, which can be done in any approved laboratory location. Aetna will waive the member costs associated with diagnostic testing at any authorized location for all Commercial, Medicare and Medicaid lines of business.


For the next 90 days, Aetna will offer zero co-pay telemedicine visits for any reason. Aetna members should use telemedicine as their first line of defense in order to limit potential exposure in physician offices. Cost sharing will be waived for all video visits through the CVS MinuteClinic app, Aetna-covered Teladoc offerings and in-network providers delivering synchronous virtual care (live video-conferencing) for all Commercial plan designs.


Through Aetna's Healing Better program, members who are diagnosed with COVID-19 will receive a care package containing CVS over-the-counter medications to help relieve symptoms. The package will also include personal and household cleaning supplies to help keep others in the home protected from potential exposure.


Through existing care management programs, Aetna will proactively reach out to members most at-risk for COVID-19. Care managers will walk members through what they can do to protect themselves, where to get information on the virus, and where to go to get tested.


CVS Health is implementing the following programs to educate members about COVID-19 and help address any associated anxiety and stress:

  1. Opening Crisis Response Lines for all Aetna (Commercial, Medicare, Medicaid) and Caremark members who may be experiencing anxiety related to COVID-19.
  2. Expanding 24x7 access to the Aetna Nurse Medical Line for all Aetna and Caremark members. (800)784-3985


Testing and costs: Kaiser has the ability to have our patients tested for COVID-19. If testing is warranted, we will make the appropriate arrangements. As a member of Kaiser Permanente, you will not have to pay for costs related to COVID-19 screening or testing. We believe that cost should not be a barrier to screening or testing for our members who may have been affected by this virus. Kaiser Permanente will not charge member cost-sharing (including, but not limited to, co-pays, deductibles, and coinsurance) for all medically necessary screening and testing for COVID-19. This policy applies to the cost of the visit, associated lab tests, and radiology services at our hospital, emergency department, urgent care, and provider offices where the purpose of the visit is to be screened and/or tested for COVID-19.


In the event you are diagnosed with COVID-19, additional services, including hospital admission (if applicable) will be covered and charged according to your normal plan coverage rules.


Prescriptions: It’s a good idea to fill your prescriptions through our mail order service, especially during the COVID-19 outbreak, not only because you can avoid standing in line at the pharmacy but also because with most prescriptions you can get 3 months’ supply for the price of 2 months. Sign up on and receive your medications in about 3-5 business days. For urgent prescriptions, you should visit your closest Kaiser Permanente medical center pharmacy.


Health and Safety Tips: Kaiser created a five-part informational video series on COVID-19 to provide health and safety tips to help prevent the spread of COVID-19.

Self Care and Mental Health: Kaiser created a website dedicated to self-care and mental health resources during COVID-19.

Kaiser Self-Care and Mental Health Resources

Employee Assistance Program

Guidance Resources can be reached at (877) 809-3142 (United States) or (Web ID: Informatica).

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